Essay
UX Research · AI & Product Development · May 2026

How AI Is Reshaping Product Development — And the Role of Research

AI products don't just get informed by people — they learn from them. When the development process changes, every role around it changes. Research doesn't get smaller. It becomes more integral than before.

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Published · Optym Blog
Organizational Culture · Nov 2019 · 7 min

How Empathy Changed the Product Conversations in My Team

16 shadowing sessions across 8 locations changed the questions we asked — and who got to answer them.

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Published · Medium
Conversational Design · Mar 2018 · 5 min

UX Best Practices for Conversational UI

Without a personality, a chatbot is just an online form with higher usability issues. What two months building a chatbot taught me about trust.

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Speculative Design · Social Systems · 2018

A Time-Bank Derivative

People are digitally connected all the time, yet most still feel lonely. What if we designed for social responsibility the way we design for financial returns?

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